FAQs
Below are the answers to some of the most common questions regarding our services, project process, materials, and more. We aim to provide clarity on everything from getting started with your project to understanding our warranty and payment options.
Should you require further information or wish to discuss your project in greater detail, please contact us directly. Our friendly team is here to assist you at every step of the way!
Services Offered
At Calgary Custom Concepts, we specialize in a wide range of finished carpentry services, including custom accent walls, wainscoting, shiplap, coffered ceilings, cabinetry, built-in shelves, wall paneling, fireplace surrounds, and more! If you have a unique project that isn’t listed, feel free to reach out—we’d be happy to see if we can bring your vision to life.
Yes, we do! Whether you want to be involved in every step or prefer to leave the details to us, our design consultations are tailored to your needs.
Absolutely! We handle everything from single-family homes and apartments to commercial spaces like reception areas, restaurants, schools, and more.
Not at this time, but we’d be happy to refer you to trusted contractors we’ve worked with.
We proudly serve Calgary and the surrounding areas, including Airdrie, Cochrane, and Canmore.
We put our customers first, ensuring your needs are addressed from the very beginning. Our skilled team delivers high-quality craftsmanship, backed by a three-year warranty (most contractors only offer 1-2 years). We’re also committed to clear communication, ensuring you’re involved and informed throughout the entire process.
Project Process
It’s easy! Just fill out the contact form on our website or reach out via social media. We’ll get back to you within 24 hours to schedule a consultation.
The timeline depends on the project’s complexity. Some projects can take one day, while the average project can take around five days from planning to installation. Not to worry as we will provide an estimated timeframe during your consultation.
You can be as involved as you’d like. Whether you have a specific vision or prefer us to take the lead, we’ll work with you to make sure the design fits your style and needs.
Yes, we’re flexible with changes. Just let us know as early as possible so we can accommodate the adjustments. Please note that changes may affect the timeline and cost.
We prioritize communication. If you have any feedback or requests for revisions, we’ll address them promptly to ensure the project stays on track.
Our team will arrive on time, introduce themselves, and review the plans with you. They’ll bring in all the necessary tools and materials, and if the project takes multiple days, they’ll clean up at the end of each day.
We take steps to minimize disruption by using dust control techniques, including plastic barriers and drop sheets. We’re also mindful of your schedule, especially if you work from home.
Once the project is complete, we make sure your space is left spotless. We’ll remove all dust, clean up the work area, and vacuum before we leave.
Materials and Design
We use high-quality materials depending on the needs of your project and budget.
The main options include MDF, solid wood, white oak, red oak, maple, walnut, aspen, veneers, and more. Custom moldings are also available.
Definitely! We’ll guide you in selecting the best materials based on your project’s location, timeline, and budget.
Absolutely. We work with various suppliers to match existing wood finishes, ensuring seamless integration with your current design.
While we don’t specialize in restoration or repairs, we can handle them as part of a larger project.
Cost and Payments
Pricing varies based on the project scope, finishes, and materials. An average accent wall for a dining room in a typical suburban home might cost between $3,000 to $4,000. Visit our Pricing Estimates page to see pricing on our previous projects!
We accept all major credit and debit cards, as well as e-transfers.
Not at this time.
Yes, we typically require a 50% deposit to secure your project and cover initial material costs.
No hidden fees here! If there are any changes during the project, we’ll provide a clear change order with any additional costs.
Occasionally, we do! Subscribe to our newsletter to be the first to know about any promotions or deals.
Warranty and Insurance
Yes, all our work is backed by a three-year warranty on materials and workmanship.
Yes, we’re fully insured, bonded, and licensed, so you’re protected throughout the entire project.
Scheduling and Availability
You can easily schedule a consultation through our contact us page.
We recommend booking 2-6 months in advance, depending on our schedule. Even if your project isn’t ready to start, reach out early to get the conversation started.
Our office is closed on weekends to maintain a healthy work-life balance for our team. However, for certain projects, such as daycare centers or schools, we can arrange weekend work if necessary.
Customer Support and Policies
You can cancel your contract within 10 days of signing, no reason needed. For more details, please see our full cancellation terms here.
Yes, you may visit our Portfolio page to check our past projects.
We use detailed 3D designs, blueprints, and careful planning to ensure everything is precise. Our skilled craftsmen are dedicated to delivering high-quality results every time.
To ensure your custom woodwork lasts for as long as possible, we provide a detailed care guide after the project is complete. This guide includes instructions on cleaning and maintenance to keep your woodwork in top condition.
Immediately after installation, you only need to wipe down the surfaces with a clean, soft cloth to remove any dust from the construction process. For long-term care, we recommend the following:
- Regular dusting: Use a microfiber or soft cloth to dust your woodwork regularly.
- Avoid harsh cleaners: Stick to mild, non-abrasive cleaners or simply water with a gentle soap for occasional cleaning. Avoid harsh chemicals or abrasive scrubbers that could damage the finish.
- Prevent moisture buildup: Be mindful of areas with high humidity, such as bathrooms. Make sure the woodwork is well-ventilated to avoid warping or swelling over time.
- Sunlight exposure: Limit direct exposure to sunlight, as it can cause discoloration over time. Use blinds or curtains if needed.
- Protect from scratches: For areas that are frequently used, consider using felt pads on the bottoms of objects to prevent scratching.